All products are shipped via UPS Ground. A $20 flat shipping fee applies to orders totaling less than $500. A discounted flat fee of $15 applies to orders of $500 or more. Orders shipping to multiple locations will be assessed the corresponding flat fee for each location. Sale items ship at regular UPS Ground rates for orders that exceed 20 lbs. Expedited shipping service via UPS 2nd Day Air or UPS Next Day Air is available for additional charge.
Any address correction charges from UPS are subject to an $11 fee to the customer. Please be sure to provide the complete, correct address to your customer service representative when placing your order, including (but not limited to) suite and building numbers.
*Please note: Our products cannot be shipped to post office boxes. Shipments must be delivered to physical locations only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All print orders are subject to a $39 cancellation fee. This cancellation fee will apply to any order that is canceled at the customer's request after we have begun processing it, or any order that has been placed, but the customer has not approved within 14 days from the time MH Eye Care Graphics sends the initial proof. Orders that have already been printed will be billed in the full amount of the order.
Canceled orders (prior to shipment) for inventoried items (kits, sunglasses, components, etc.) are subject to a $25 cancellation fee.
Any return of merchandise must be completed within 30 days of purchase. A Returned Merchandise Authorization (RMA) from MH Eye Care is required before returning any inventoried goods. The customer must contact MH Eye Care at 1-800-858-9395 to obtain this RMA. Any return that is not the result of defective merchandise or an error by MH Eye Care is subject to a 20% restocking fee. Original shipping fees are non-refundable, and the customer is responsible for return shipping. Imprinted bags and other customized items are not eligible for return/exchange except as a result of an error by MH Eye Care.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.