Last Modified June 16th, 2023.
Who We Service
MH Eye Care provides medical supplies to United States Medical Professionals in Ophthalmology, Optometry, and integrated eye care practices. At this time, we are unable to service individual patients with our full line of products. Individual products and their designated purpose are for medical professional directed use.
Eyewear sold on this site is for this medical professional directed purpose. Eyewear on this site is NOT to be used, nor considered as safety wear, for example but not limited to, construction, landscaping, laboratory work, etc.
Special Note - Supply Chain Disruption
As of February 19, 2020, due to COVID-19 and the current international trade environment, MH Eye Care/MarketHATCH Co., Inc., will substitute products when necessary and charge accordingly to fit the product used in the substitution. Certain restrictions or exclusions may apply due to unforeseen outages.
ORDER SHIPMENTS MAY BE DELAYED. HOWEVER, EVERY EFFORT IS BEING MADE TO KEEP UP WITH OUR STANDARD SHIPPING TIME FRAMES.
MH Eye Care is open Monday-Friday, shortened hours on Fridays may be observed from Memorial Day through Labor Day.
Payment Terms
If you wish to pay by credit card, we accept American Express, VISA, and Mastercard.
Payment by invoice/check is available; however, in order to qualify for N30 terms, you must establish an account. To set-up a business account, please call us (800-858-9395) or choose “Create an Account” on our website either prior to or at check out. If ordering online, you will be able to choose “Pay by Check” when placing your order(s) only after you create an online account.
When using the Bill ME (Net30) payment option online: If a customer has previously requested use of on file credit card, MH Eye Care will oblige customer by using the card on file for all online purchases.
If you are a current customer ordering online and would like to switch to N30 terms, you will also need to create an account either prior to or at check out. Also, please note your desire to change to N30 terms and away from your original Credit Card on file on the current Order under “Order Comments”. Additionally, we ask the person responsible for setting up the original account, or another person from management briefly write to us, in an email, letting us know of the request for a Billing change.
Please make all checks payable to MH Eye Care and mail to the following:
Attn: Accounts Receivable
MH Eye Care
91 E Voris Street
Akron, OH 44311
Placing Your Order
For print orders (Post-op sheets, Rx pads, digital marketing, stationery, etc.), only re-orders with a MH Eye Care re-order number can be placed online or by phone (800-858-9395). All new print or digital service orders must be submitted via e-mail (orders@markethatch.com) or fax (800-858-1624) with accompanying attachment(s).
All orders for kits, components, bags or other eye care supplies can be placed online, by phone, by fax or by e-mail. If you prefer to fax your order, please be sure your fax is clear, dark ink and easy to read.
* Please note: Minimum order quantities may apply to some items.
** Overs/Unders: due to the manufacturing and printing of custom bag orders, the order volume may vary up to 10% over or under the original ordered quantity. The actual number of products shipped (over or under) will be reflected in the invoiced amount.
*** Due to recent tariff volatility, prices on the website will be adjusted to reflect current tariff levels.
**** As of December 7, 2022, updated FDA labeling regulations may affect kits and promos.
***** From time to time products and product materials may be substituted temporarily or permanently due to availability and volatility in the international market.
Sample Products
United States Medical facilities and US Medical Professionals only can request sample products, no exceptions.
Promotion/Discount Codes
Promotions and promotional discount codes cannot be combined for the same order. If your discount code has expired, call and ask your MH representative for any current promotions or discounts.
Production & Processing Times
Production times vary based upon quantity ordered, type of items ordered and complexity of items ordered. Standard print orders (Post-Op Sheets and Rx pads) are typically shipped within 24-48 hours after your written approval. If a fax or e-mail proof is required, it may take 24-48 hours for the initial proof to be sent, and an additional 24-48 hours once the proof has been approved. Special bindery or handling may require additional production time. For specific questions about a particular order, please contact our customer service department (800-858-9395).
Kit orders are typically shipped in 24-72 hours. However, volume orders and custom orders may increase production time. Custom imprinted kit bags typically require a 4-6 business day lead time for established artwork, new or changed artwork require a 5-10 business day lead time. Orders that include non standard materials/colors will receive confirmation of estimated shipping times at time quote/order.
Rush Orders: Your order can be expedited by selecting our Rush Processing Service. A $35 Rush fee applies, and your order must be received by 2 pm EST. Restrictions may apply for certain orders. Call for details (800-858-9395).
Free Design Services
For print orders of Rx Pads, Patient Information and Post-Operative Sheets, design services are free for the first 60 minutes of work per document. For subsequent orders involving the same document, changes are permitted at no charge up to an additional 15 minutes of work. One free artwork proof is provided per order. Subsequent proofs of the same order/document are subject to a fee of $15 per proof.
Eye Care Marketing
Templated Marketing: Professionally designed templates are available for posters, post cards, referral pads and more. These designs are available at no cost to you. Personalize these products in the allotted spaces at no extra charge. One free artwork proof is included. Additional artwork proofs available at $15 each. Customization beyond allotted space of templated pieces charged at $80/hour.
Custom Marketing: We are happy to design your practice's marketing pieces. After completing a quick one page questionnaire, we can quote your work within 24 hours. Our standard rate for custom design is $80/hour.
*Please note: Your first revision is courtesy of MH Eye Care. Revisions thereafter (excluding omissions on our part) are $18.00 each. Revisions may postpone your scheduled ship date.
Shipping
MH Eye Care is limited to ship to the 50 US States only at this time. All products are shipped via UPS Ground. A $20 flat shipping fee applies to the 48 continental United States. A $40 flat shipping fee applies to any orders shipping to Alaska, and $50 flat shipping fee applies for orders shipping to Hawaii. Orders shipping to multiple locations will be assessed the flat fee for each location. Sale items ship at regular UPS Ground rates. Expedited shipping service via UPS 2nd Day Air or UPS Next Day Air is available at their corresponding UPS rates. Expedited shipping orders must be placed before 2pm EST to ship same day.
Any address correction changes with UPS are subject to UPS change fees, and charged to the customer. Please be sure to provide the complete, correct address to your MH Eye Care customer service representative when placing your order, including (but not limited to) suite and building numbers.
*Please note: Our products cannot be shipped to post office boxes. Shipments must be delivered to medical office/surgery center locations only.
Business Hours
Our customer service department is available toll-free (800-858-9395) between the hours of 8:30 am and 5:00 pm EST, Monday - Friday. Orders can be e-mailed (orders@markethatch.com) or faxed (800-858-1624) after hours and will be processed the following business day.
Cancellations & Returns
All print orders are subject to a $39 cancellation fee. This cancellation fee will apply to any order that is canceled at the customer's request after we have begun processing it, or any order that has been placed, but the customer has not approved within 14 days from the time MH Eye Care sends the initial proof. Orders that have already been printed will be billed in the full amount of the order.
Cancelled orders (prior to shipment) for inventoried items (kits, sunglasses, components, etc.) are subject to a $25 cancellation fee.
Any return of merchandise must be completed within 30 days of purchase. A Returned Merchandise Authorization (RMA) from MH Eye Care is required before returning any inventoried goods. The customer must contact MH Eye Care at 1-800-858-9395 to obtain this RMA. Any return that is not the result of defective merchandise or an error by MH Eye Care is subject to a 20% restocking fee. Original shipping fees are non-refundable, and the customer is responsible for return shipping cost. Imprinted bags and other customized items are not eligible for return/exchange except as a result of an error by MH Eye Care.
Content
While we endeavor to have all information accurate herein, errors and omissions can occur. Please notify us if you believe an item needs to be corrected.
Arbitration Clause
The parties to this sales agreement hereby agree that any and all disputes or claims shall be filed and litigated in a court of record located in Akron, Summit County, Ohio.